ck5555 Privacy Policy

Our Privacy Commitments

The following cards summarise ck5555's core commitments to your privacy. They are provided for quick reference only — the full policy text in the sections below governs your rights and our obligations.

This Privacy Policy applies to all personal data collected and processed by ck5555 in connection with your use of the Platform at ck5555.ws, including any associated services, features, and communications. It applies to all Members, registered or unregistered visitors, and any individual whose personal data is submitted to or processed by the Platform.

This policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together form the complete framework governing your relationship with ck5555. Where any conflict exists between this policy and any other document, this Privacy Policy shall prevail with respect to matters of data privacy.

ck5555 collects personal data through several channels: directly from you when you register or use the Platform, automatically when you browse or interact with the Platform, and in limited cases from trusted third-party sources for identity verification purposes. The categories of data we collect are described below.

ck5555 does not knowingly collect personal data from individuals under the age of 21. Where we discover that data has been submitted by an underage individual, that data will be deleted and the associated account closed immediately.

ck5555 uses personal data only for the specific, legitimate purposes listed below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your explicit consent.

• Account Management: To create, maintain, and administer your Member account, including processing registration, verifying your identity, and managing your account settings and preferences.
• Service Delivery: To provide access to all Platform features including sports betting, live casino, slots, crash games, bingo, and live dealer games, and to process your bets and transactions.
• Payment Processing: To facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card), and to maintain accurate financial records.
• KYC and Fraud Prevention: To verify your identity, confirm your age, detect and prevent fraudulent transactions, money laundering, and other illegal activity, and to comply with our anti-money laundering (AML) obligations.
• Responsible Gaming: To monitor gambling activity for signs of problem gambling, enforce self-exclusion and cooling-off periods, and comply with our Responsible Gaming obligations.
• Customer Support: To respond to your enquiries, resolve complaints, and manage your communications with our support team.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, test new features, and continuously improve the quality and security of the Platform.
• Marketing Communications: Where you have opted in to receive promotional communications, to send you information about offers, bonuses, tournaments, and seasonal promotions relevant to your interests. You may opt out of marketing communications at any time by contacting [email protected].
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and the lawful requests of competent authorities.

ck5555 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and ck5555 — i.e., to operate your account, process bets, and fulfil transactions.
• Legal Obligation: Processing is necessary to comply with our legal obligations, including KYC requirements, AML regulations, and age verification duties.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5.1 Who We Share Data With

ck5555 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and only to the extent required for the purposes described in this policy:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other payment partners, for the purpose of processing your deposits and withdrawals.
• Identity Verification Partners: Third-party KYC and age verification service providers who assist us in verifying the identity and age of Members in accordance with our legal obligations.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive limited technical data to deliver their games on the Platform.
• IT Infrastructure and Security Providers: Cloud hosting, content delivery network (CDN), cybersecurity, and anti-fraud technology providers who support the operation and security of the Platform.
• Legal and Regulatory Authorities: Law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are required by law or court order to disclose your data.
• Professional Advisers: Lawyers, auditors, accountants, and other professional service providers acting in connection with our business operations, subject to binding confidentiality obligations.

5.2 International Data Transfers

Some of the third parties listed above may be located in countries outside Bangladesh. Where personal data is transferred internationally, ck5555 takes steps to ensure that appropriate safeguards are in place to protect your data in a manner consistent with the standards described in this policy. By using the Platform, you consent to the transfer of your data to recipients in other countries for the purposes described herein.

ck5555 retains your personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active membership on the Platform.
• Account Closure: Following closure of your Account, core identity and transaction records are retained for a minimum of five (5) years to comply with AML regulations and to defend against any legal claims that may arise.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, in line with standard financial services compliance requirements.
• Communications Records: Support correspondence and complaint records are retained for a minimum of three (3) years following resolution.
• Technical and Usage Data: Retained in anonymised or aggregated form for analytical purposes beyond the standard retention period, where such data can no longer be linked to an identifiable individual.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter as evidence of your prior consent.

When personal data is no longer required, ck5555 ensures it is securely deleted or anonymised in a manner that prevents recovery or reconstruction.

As a Member of ck5555, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request — [Your Username]". We will respond to all valid requests within 30 days.

8.1 What Are Cookies

Cookies are small text files placed on your device by the Platform when you visit. They allow the Platform to recognise your device on subsequent visits, store your preferences, maintain your login session, and collect usage analytics. ck5555 uses both session cookies (deleted when you close your browser) and persistent cookies (retained on your device for a set period).

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly. They enable core features such as login session management, account security, and game loading. These cookies cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Members use the Platform — pages visited, time spent, features accessed — to help us improve usability and performance.
• Functional Cookies: Used to remember your preferences and settings (e.g., language, currency display) to provide a more personalised experience.
• Security Cookies: Used for fraud detection, bot prevention, and account security monitoring to protect both Members and the Platform from malicious activity.

8.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform and your ability to access some features. ck5555 does not use third-party advertising or retargeting cookies on the Platform.

ck5555 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest within our secure server infrastructure.
• Strict access controls ensuring that only authorised personnel with a legitimate operational need can access personal data.
• Regular security audits, vulnerability assessments, and penetration testing of our Platform infrastructure.
• Firewall protection, intrusion detection systems, and real-time threat monitoring.
• Comprehensive employee training on data protection, confidentiality obligations, and information security best practices.

Despite our best efforts, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you suspect that the security of your account has been compromised, you must notify us immediately at [email protected]. You are also responsible for maintaining the security of your own login credentials and device.

The ck5555 Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from anyone under the age of 21. If you believe that a minor has submitted personal data to the Platform, please notify us immediately at [email protected]. Upon confirmation, we will delete all relevant data and close the associated account without delay. Parents and guardians are encouraged to monitor the online activities of minors in their care and to make use of available parental control tools on their devices.

ck5555 reserves the right to amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we process your personal data or your rights in relation to it — we will notify Members via a prominent notice on the Platform prior to the changes taking effect. The updated policy will always be published at ck5555.ws/privacy-policy with a revised effective date.

For minor or administrative changes that do not materially affect your rights, we may update the policy without specific notification. We encourage you to review this policy periodically to stay informed of how ck5555 protects your data. Your continued use of the Platform after any update to this policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck5555 handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days (BST).

For formal data rights requests (access, rectification, erasure, portability, restriction, or objection), please use the subject line "Data Rights Request — [Your Username]" and we will process your request within 30 days in accordance with Section 7 of this policy.